FAQ
Where's your shop based?
Sydney, NS. Canada.
Do you accept orders placed outside of Canada?
Yes! We offer worldwide shipping.
Can I return or exchange my order?
Unfortunately due to the small nature of our business, we do not accept returns or exchanges. All sales are final. Please read product descriptions before purchasing. Once I ship your order, I will not be responsible for any damaged wax melts that break or chip in transit, as this will not affect the product's overall scent quality. I will always do my best to package everything safely to avoid this from happening though! :) If there's a problem with your order, please contact me within 48 hours of receiving your order. You can reach me at girlcraftcreations@gmail.com, include your name, order number and what your concern is or a photo so we can sort it out.
Customs and import taxes
Please make sure before purchasing that your address is correct. If you accidentally put a wrong address please contact me immediately. If the order does ship out to the wrong address, please contact your local post office to see how they can help!
If a package comes back to me due to an incorrect address, it is the buyers responsibility to pay for postage again.
Do you offer wholesale?
Please contact me @ girlcraftcreations@gmail.com for any wholesale inquiries.
WAX MELT BURNING INSTRUCTIONS:
Add 1-2 Pieces (depending on warmer size) to the top of a wax melt approved Tea Light Warmer/Electric Warmer. Tea Light warmers should only be used with 4hr unscented tea light candles. Plug-in warmers should be at least 20 Watts to get a good melt pool and hot throw.
Do not leave burning wax unattended. Keep out of reach of children and pets. Do NOT move the burner until it is cooled and the wax has solidified. Only burn on a flat, even surface. Never add water. Do not eat.
Tealight burners should not be burned for more than 4hrs at a time.
*** By proceeding to checkout you have agreed to the above policies.